The participation in INFOnline's customer survey 2008, conducted mid-November through December 2008, has once again been exceptionally high, just like in the previous year. 276 representatives of site owners had taken the chance to rate the services of the Bonn-based company and to enter suggestions for further improvements. The most important facts among the online survey results published today: The average customer satisfaction scored a 2.3 on a scale of one to six, 1 meaning "fully satisfied" and 6 meaning "not in the least satisfied". This result is 0.1 points better than last year's. Almost every fifth participant (18.1 %) was more satisfied than twelve months before.

The quality and reliability of the measurement data, which have for years been the most highly valued demands put towards INFOnline by customers, were rated with 2.1 each on a scale from one to six, 1 meaning very good and 6 meaning very poor. In both these criteria the Bonn-based company was thus able to improve its ratings by 0.1 points, too. The same is true for the ratings of the reaction times for enquiries as well as support and service. The most reason for further improvements was identified by the participants in regard to the usability of INFOnline's web tools. For the first time this year, the survey also asked for opinions on the consulting services offered for the IVW publication and the AGOF study, which are provided centrally by INFOnline. The survey's participants rated these with an average mark of 2.6.

Asked for any new tools that the participants would like to be offered in future, automated support data and more information on the status of the measurement and pending tickets were high on the list. INFOnline will closely analyse these suggestions for their practicability in the upcoming months. Top priority will in this context be given to the optimisation of the customer frontend's usability. The respective internal projects have already been started. Until the end of the third quarter of 2009, for example, a new analysing frontend is to be developed and implemented. A more detailed report on the customer survey's results for 2008 can be found here.